At Hera Vasa Nuts, we strive to deliver the highest quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Due to the nature of food products, we accept returns only in the following cases:

  • Product is damaged or defective
  • Wrong product has been delivered
  • Package is tampered or opened at the time of delivery

Conditions:

  • The issue must be reported within 24–48 hours of delivery
  • Product should be unused and in original packaging
  • Proper unboxing video or images may be required as proof

Non-Returnable Items

  • Opened or used products
  • Products returned without valid reason
  • Requests made after the allowed time frame

Refunds

Once your return request is approved:

  • Refund will be processed within 5–7 business days
  • Amount will be credited to the original payment method
  • In case of Cash on Delivery (COD), refund will be processed via bank transfer or store credit

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

Shipping Charges

  • If the issue is from our side (damaged/wrong product), we bear the shipping cost
  • For other cases, shipping charges may apply

How to Request a Return or Refund

To initiate a request, contact us with your order details:

Contact Us

For any questions regarding returns or refunds, feel free to reach out to us. We’re happy to assist you.